Although you work on checkouts in a large store you may be interested in learning how colleagues I work with avoid working!
1. Think of the irrelevant - like cleaning your till area when there are lots of customers about.
Take your time making sure you haven't forgotten a speck of dirt.
2. Go to the loo a lot. And take your time walking there and back . Don't forget to wash your
hands so clean that the skin almost falls off.
3. When it is hot - ask to get a drink . . . and again, and again.
When it is cold you will need a hot drink and a jumper. Don't get them on the same trip
make two very slow trips to the changing rooms and to your locker.
4. Forget about queues - there will always be long queues - let your supervisor through their
weight around. It is not your problem.
5. What ever you do - don't be good at it because people who do their job and people who work
hard are the ones who get all the aggro from staff. It is the people who milk the system
that get on in this environment. Learn from others who are successful how to milk the
system otherwise you will be the odd one out.
Wednesday, 7 October 2009
Wednesday, 23 September 2009
10 ways to speed up your shopping
Have you ever wondered how to speed up your trips through the supermarket checkouts?
Simply follow the following rules:
1. Smile at the checkout assistant – remember even checkout people are human.
2, Don’t forget the checkout assistant is always right.- when they tell you
something listen, absorb and remember!
3. Don't stress them more than they are already. Checkout operator have targets to meet and trust me, they are doing their best to process your order as quickly as possible.
4. If an item is unknown – don’t fret – it is not the end of the world. Unknown items, items that don’t scan or disappearing bar codes annoys checkout operators more than you. So don’t get annoyed with the checkout operator it isn’t their fault. If you are in a hurry either accept it and or politely say "never mind, I'll leave it."
5. When you forget to hand over your coupons or vouchers, take them to the Customer Services Desk to refund your money. Don't argue!
6. Pack yourself - if help is offered and you want to pack – ask the assistant to put your shopping from the trolley on the belt.
7. Don't distract the checkout operator they will probably have more important things to think about than processing your order.
8. If you have a problem, ask to see a manager and suggest they spend a week on the checkout.
9. Id you lose your temper with a manager - you will probably get a voucher!
10. Take an interest in the life of your checkout assistant - it will probably be the first time someone has.
Simply follow the following rules:
1. Smile at the checkout assistant – remember even checkout people are human.
2, Don’t forget the checkout assistant is always right.- when they tell you
something listen, absorb and remember!
3. Don't stress them more than they are already. Checkout operator have targets to meet and trust me, they are doing their best to process your order as quickly as possible.
4. If an item is unknown – don’t fret – it is not the end of the world. Unknown items, items that don’t scan or disappearing bar codes annoys checkout operators more than you. So don’t get annoyed with the checkout operator it isn’t their fault. If you are in a hurry either accept it and or politely say "never mind, I'll leave it."
5. When you forget to hand over your coupons or vouchers, take them to the Customer Services Desk to refund your money. Don't argue!
6. Pack yourself - if help is offered and you want to pack – ask the assistant to put your shopping from the trolley on the belt.
7. Don't distract the checkout operator they will probably have more important things to think about than processing your order.
8. If you have a problem, ask to see a manager and suggest they spend a week on the checkout.
9. Id you lose your temper with a manager - you will probably get a voucher!
10. Take an interest in the life of your checkout assistant - it will probably be the first time someone has.
Tuesday, 22 September 2009
Disciplinary for doing your job
Sorry to my supporters for being absent - health problems! Never mind I am back with Tales from the Checkouts!
What has happened to work? Remember in days not so long ago, you were excepted to do a days' work for a days' pay - not avoid being on the tills.
I work with one lady who is such an expert, my manager gave her more jobs to do (otherwise known as more opportunities to get off serving people) and she got away with it. I am beginning to wonder who is the MUG here. Think it is me.
Hope you all had a nice summer!
What has happened to work? Remember in days not so long ago, you were excepted to do a days' work for a days' pay - not avoid being on the tills.
I work with one lady who is such an expert, my manager gave her more jobs to do (otherwise known as more opportunities to get off serving people) and she got away with it. I am beginning to wonder who is the MUG here. Think it is me.
Hope you all had a nice summer!
Monday, 22 June 2009
Another beautiful day - but why do I hate any sunny day?
The problem is my neighbour. His family believe that a garden should be a recreation centre - any my neighbour use to be respectable until he moved in just over a year ago. And what a long year this has turned out to be.
First there was the golf course! Well one hole with a huge red flag in it. Astro turf leads up to the hole - why is anybody's guess. Next came the stones. Any available space there were stones - perhaps as he is a policeman he no doubt gets stones thrown at him. That was followed by his son playing tennis against his double-glazed windows. It use to be my fence until I profusely complained.
This weekend it was one of those really large adult paddling pools. Bearing in mind there is no grass in the garden. I'm dreading the pool parties his kids will have especially when he is away. Last year his daughter must have advertised a party on the internet because turned out to be more of a rave than a party. It went on till I left for work at 530 a.m. yes that was a.m..
My guess is that the neighbours thought someone else would ring the police. I was in great shape for work!
Why do people have to be so inconsiderate? All I want is a nice quiet life. The forecast of a hot summer fills me with dread. Is there any recourse? Probably not because he is a policeman, so who do you turn to?
First there was the golf course! Well one hole with a huge red flag in it. Astro turf leads up to the hole - why is anybody's guess. Next came the stones. Any available space there were stones - perhaps as he is a policeman he no doubt gets stones thrown at him. That was followed by his son playing tennis against his double-glazed windows. It use to be my fence until I profusely complained.
This weekend it was one of those really large adult paddling pools. Bearing in mind there is no grass in the garden. I'm dreading the pool parties his kids will have especially when he is away. Last year his daughter must have advertised a party on the internet because turned out to be more of a rave than a party. It went on till I left for work at 530 a.m. yes that was a.m..
My guess is that the neighbours thought someone else would ring the police. I was in great shape for work!
Why do people have to be so inconsiderate? All I want is a nice quiet life. The forecast of a hot summer fills me with dread. Is there any recourse? Probably not because he is a policeman, so who do you turn to?
Wednesday, 10 June 2009
I'm still running Sainsbury's
The episode last night featured a new recruit who had a successful career in sales and it showed. She definitely knew what she was talking about and her ideas were doable. From the trailers I thought it was going to be more agressive selling but what she in fact did was make Sainsbury's user friendly. So for me it worked. And I liked the idea!
No doubt they will be implementing this into our store. It will be interesting to see who the Store Manager chooses to be the sales person that is where the difference will occur. Because the way I see it you need someone who is approachable, confident, able to "personality" sell and a person who is keen to do a good job.
Yes, this is bringing back communication to the customer. It is also a good way of finding out what customers want.
No doubt they will be implementing this into our store. It will be interesting to see who the Store Manager chooses to be the sales person that is where the difference will occur. Because the way I see it you need someone who is approachable, confident, able to "personality" sell and a person who is keen to do a good job.
Yes, this is bringing back communication to the customer. It is also a good way of finding out what customers want.
Monday, 8 June 2009
I'm running Sainsbury's
U watched this programme with great interest! The idea seemed too good to be true . . . and it was. What it was, was a PR exercise to show how good Sainsbury's are. But are they?
Knowing what I do about how superstores like this are run, I found it strange that Head Office did not give this poor girl a hand like they would do for every other new product on the shelf i.e. vouchers, start the campaign at the weekend, offer tastings, even showing her how to sell. But then they wouldn't because it is not really in their interest to simply because they would stop the customer from buying more as they searched for the key things to make up their "Feed a Family for a Fiver".
I also thought the staff at Head Office were patronising to Becky.
So they got their PR but I personally don't think they got very good PR because it showed how ruthless they are especially when it comes to supporting staff and their ideas!
Knowing what I do about how superstores like this are run, I found it strange that Head Office did not give this poor girl a hand like they would do for every other new product on the shelf i.e. vouchers, start the campaign at the weekend, offer tastings, even showing her how to sell. But then they wouldn't because it is not really in their interest to simply because they would stop the customer from buying more as they searched for the key things to make up their "Feed a Family for a Fiver".
I also thought the staff at Head Office were patronising to Becky.
So they got their PR but I personally don't think they got very good PR because it showed how ruthless they are especially when it comes to supporting staff and their ideas!
Sunday, 7 June 2009
Who is the mug??
Ok, I am paid to do a job. The job is not brilliant but it pays money and that is what I am paid to do. However, my bone of contention is the fact that I have to work twice as hard because two people I work with spend all their time doing anything but work. Which I think is grossly unfair!
And the worst part is that you tell your manager who does nothing. You tell senior management who also does nothing - so who else is there?
Would you like to know what really gets my goat is when I am pulled into the office for stupid things like I took my tea break at the wrong time or I asked too many questions - but that is how you sell, by asking questions. So perhaps I am the mug by not milking the system like the women I work with do. Therefore, in future I will try to milk the system and do it better than them. At then, I won't feel like such a pratt!
And the worst part is that you tell your manager who does nothing. You tell senior management who also does nothing - so who else is there?
Would you like to know what really gets my goat is when I am pulled into the office for stupid things like I took my tea break at the wrong time or I asked too many questions - but that is how you sell, by asking questions. So perhaps I am the mug by not milking the system like the women I work with do. Therefore, in future I will try to milk the system and do it better than them. At then, I won't feel like such a pratt!
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