Judgemental to customers

When you think I have been off work for almost 6 months, having just gone back, after 5 minutes it is like I have never been away. It is like a hiccup in time However, some things have changed.

Some people I work with have become more dissatified with work and therefore get annoyed or upset by stupid things. For instance, one older lady I work with has become judgemental about customers she serves - making comments about them, their appearance, size, or matter. I told her that we are not there to be judgmental just to serve and get people through the door as quickly as possible. But I know she really doesn't want to be there and quite frankly, if she feels that strongly why doesn't she leave?

It is a pity that people have to behave like that. I can remember a time when people would jump through hoops for you but not now. Now we have a credit crunch, no pensions, no money and the cost of living has risen sharply hence, some people feel they are justified in behaving in this judgemental way.