You've done a good job - now you'll get a verbal warning !

What a strange week this has been! First I had a Red Obervation for my lack of Customer Service i.e. there was no beginning or an end although the middle bit was better than anyone else - so I failed. As if that wasn't bad enough, it was followed by my getting a Shinning Star (£10 voucher) for my Customer Services. This was given to me by the Store Manager because a customer has recommended me for it. Crazy isn't it???

Two weeks later, a student, not even a manager gave me another Red Observation for once again my failure in producing a beginning and end. Although this time I was award TWO Shinning Stars - one from a customer who said I gave superior customer service and a second from the Mystery Shopper.

And guess what? I was also given a Verbal Warning that my Customer Service skills are lacking - you couldn't make this up could you?

So who decides on the customer services template? Some bozo in head office who has never sat on a till in their life - let alone for 8 hours a day. Is this unfair or what?

The funniest thing to come out of this is that I suggested to Head Office that we, the staff, be able to assess management the way they assess us - and guess what - I got a Shinning Star for that too! To date I have 9 Shinning Stars from Head Office this year alone. Pity my customer service skills are lacking?????????